Refund & Return Policy
Effective Date: August 6, 2026
At Elysium Pharmaceuticals, customer satisfaction and patient safety are our highest priorities. Due to federal and state pharmacy regulations, as well as health and safety standards, our refund and return policy differs from that of a traditional retail store.
Prescription Medications
All prescription medications, compounded medications, and customized pharmaceutical products are final sale.
Once a prescription has been dispensed or shipped, it cannot be returned, exchanged, or refunded, even if unopened, except where required by applicable law.
This policy helps ensure the integrity, safety, and quality of all medications dispensed to our patients.
Order Cancellations
Orders may be canceled only before prescription processing has begun.
Once your prescription has been reviewed by a licensed healthcare provider or has entered pharmacy fulfillment, the order can no longer be canceled or refunded.
If you need to cancel an order, please contact us immediately at info@elysiumpharmaceuticals.com.
Telehealth Consultation Fees
Medical consultation fees are earned once services have been provided by a licensed healthcare provider and are generally non-refundable.
A consultation does not guarantee that a prescription will be issued. Healthcare providers exercise independent medical judgment when determining whether treatment is appropriate.
Damaged, Incorrect, or Incomplete Orders
If you receive:
- The wrong medication or product
- A damaged shipment
- Missing items
- A shipment that appears to have been compromised during transit
please notify us within 48 hours of delivery by emailing info@elysiumpharmaceuticals.com.
When contacting us, please include:
- Your order number
- A description of the issue
- Clear photographs of the product, packaging, and shipping label (when applicable)
We will investigate the issue promptly and, if appropriate, arrange for a replacement or refund.
Temperature-Sensitive Products
Many medications require strict temperature control during shipping.
If your shipment arrives damaged due to shipping issues or appears to have been exposed to temperatures outside recommended ranges, please contact us immediately.
Do not use the medication until instructed by our support team or pharmacy.
Lost or Delayed Shipments
Once an order has been transferred to the shipping carrier, delivery timing is generally outside of our control.
If your package is delayed, lost, or marked as delivered but cannot be located, please contact us. We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.
Non-Prescription Products
Eligible non-prescription products may be returned within 30 days of delivery provided they are:
- Unopened
- Unused
- In their original packaging
- In resalable condition
Customers are responsible for return shipping costs unless the return results from our error.
Original shipping charges are non-refundable.
Approved Refunds
If a refund is approved, it will be credited to the original payment method.
Please allow 5–10 business days after approval for your financial institution to process the refund.
Processing times may vary depending on your bank or credit card provider.
Chargebacks
If you have any concerns regarding your order, we encourage you to contact us before initiating a chargeback.
Initiating a chargeback without first allowing us the opportunity to resolve the issue may delay resolution while the payment dispute is under review.
Contact Us
If you have questions regarding this Refund & Return Policy, please contact us:
Elysium Pharmaceuticals
Email: info@elysiumpharmaceuticals.com
Website: www.elysiumpharmaceuticals.com
We are committed to providing prompt, professional customer support and will work diligently to resolve any concerns regarding your order.